Refunds & Cancellations

Long Range America LLC - Returns, Refunds & Cancellation Policy

This Returns, Refunds & Cancellation Policy (“Policy”) applies to every order placed with Long Range America LLC (“Long Range America,” “we,” “us” or “our”), whether online, by phone, by email, in person or through an authorized dealer, including standard orders, pre-orders, backorders and reserved build slots. By placing an order or paying a deposit, you agree to this Policy, our Terms & Conditions and our Disclaimers. This Policy forms part of our Terms & Conditions.

1. 20% Cancellation and Restocking Fee

Any cancellation of an order, for any reason, is subject to a non-negotiable cancellation and restocking fee of twenty percent (20%) of the total order price. This fee applies to:

• Standard orders, pre-orders, backorders and reserved build slots, whether or not production has started;
• Orders that have already been processed, packaged or handed to a carrier, including orders that are in transit and have not yet been delivered;
• Orders refused at delivery or returned to us as undeliverable, which are treated as a cancellation; and
• Approved returns of eligible items under Section 4.

The fee covers order processing, payment processing, production scheduling, inventory allocation, handling and restocking costs, and is a reasonable estimate of our losses from a cancelled order. Payment processing fees and shipping and freight charges, in both directions, are not refundable and are deducted in addition to the 20% fee. If an order is cancelled after it has shipped, it must be returned to us in new, unused condition before any refund is issued, and any return-to-sender, terminal storage or redelivery charges are also deducted.

2. Custom-Ordered Tanks: No Cancellations or Refunds

Custom-ordered tanks, including special-order, built-to-order, made-to-order, modified, custom-coated or vehicle-specific builds, and any tank that is not a regular in-stock item, are final sale. Once a custom-ordered tank has been ordered, it cannot be cancelled, returned, exchanged or refunded under any circumstances, including during production, while in transit or after delivery. Any claim regarding a custom-ordered tank is limited to repair or replacement under our Limited Warranty and Section 5 of this Policy.

3. Deposits

Any deposit identified as non-refundable at the time of purchase is retained in full and will not be refunded if the order is cancelled for any reason. Where a deposit is applied toward a standard (non-custom) order that is later cancelled, the 20% cancellation fee is calculated on the total order price and deducted from the deposit and any other amounts paid.

4. Returns of Delivered Items

Eligible standard (non-custom) products may be returned within thirty (30) days of delivery only if all of the following conditions are met:

• You contact us first and receive a written Return Authorization. Returns sent without one will be refused or returned at your expense;
• The item is new, unused, uninstalled, never filled with or exposed to fuel or any other fluid, and free of modification, scratches or wear;
• The item is returned in its original, undamaged packaging with all hardware, fittings, kits and paperwork; and
• You pay all return shipping and freight costs and are responsible for the item until we receive it. We recommend insured, trackable freight.

Returned items are inspected on arrival. Approved returns are refunded to the original payment method, less the 20% restocking fee and the original shipping and freight charges. Items that fail inspection may be refused, returned to you at your expense, or subject to additional deductions for repair, cleaning or loss of value. Items that have been installed, mounted, filled with fuel or used in any way cannot be returned.

5. Freight Damage, Shortages and Defects

You or your receiver must inspect every shipment before signing for it. Any visible damage, shortage, or crushed or punctured packaging must be written on the carrier’s bill of lading or delivery receipt at the time of delivery, and reported to us with photos within forty-eight (48) hours of delivery. Shipments signed for as clean, or damage reported after 48 hours, may not be eligible for a claim. For damage that is properly noted and reported, we will work with the carrier and, at our option, repair, replace or refund the affected item. The 20% restocking fee does not apply to verified freight damage or verified manufacturing defects. Manufacturing defects found after delivery are handled under our Limited Warranty, which is limited to repair or replacement.

6. Refund Processing

Approved refunds are issued to the original payment method within ten (10) business days after we approve the cancellation or receive and inspect the returned item. Your bank or card issuer may take additional time to post the credit. Orders paid through a financing provider (such as Affirm) are refunded through that provider under its terms, and any financing fees or interest are not refunded by us. We do not issue refunds in cash or to a different payment method.

7. Chargebacks and Payment Disputes

By placing an order, you agree to contact us to resolve any problem before disputing a charge with your bank or card issuer. A chargeback or dispute filed for a cancellation, return or custom-ordered tank governed by this Policy does not remove the fees and conditions in this Policy, and we will submit this Policy, your order acceptance and our order records in response. You remain responsible for any amounts owed under this Policy, plus any fees we incur in resolving an improper dispute.

8. How to Request a Cancellation or Return

All cancellation and return requests must be submitted in writing to support@longrangeamerica.com or through our contact form at www.longrangeamerica.com/contact, and must include your name, order number and the reason for the request. A cancellation takes effect on the date we receive your written request. Phone calls, voicemails and messages to dealers or sales staff do not count as a cancellation until confirmed in writing.

Long Range America LLC
10754 W Executive Drive, Boise, ID 83713
support@longrangeamerica.com

9. General

This Policy applies to the fullest extent permitted by law. If any part of it is found unenforceable, the rest remains in full effect. We reserve the right to change this Policy at any time; the version posted on our website when your order is placed applies to that order. No employee, dealer or agent may change or waive this Policy unless it is confirmed in writing by Long Range America management.

By placing an order with Long Range America LLC, you acknowledge that you have read, understood and agree to this Policy, including the 20% cancellation and restocking fee and the no-refund terms for custom-ordered tanks.